Hourly Salary: $18.26 (DOQ)
Full-time, Non-Exempt Position with benefits
Office Hours: Mondays – Fridays, 8:00 a.m. to 5:00 p.m.
Application Deadline: Open until filled
Position Summary
Under the supervision of the Utilities Manager and/or the Financial Services Director, this position interacts with customers to process utility payments, open, update, and close utility accounts, and work to resolve service delivery problems or complaints. Position may also serve as the Village Hall receptionist when that position is away from their desk. The position requires a passion for outstanding customer service to any customers, elected officials, other employees, any interested members of the public, and professionals corresponding with or serving the Village.
Select Duties and Responsibilities
- Receive and process utility account payments from customers
- Maintain and account for cash drawer and daily transactions; resolve or report discrepancies
- Prepare bank deposits
- Reconcile unbillable/unknown charges monthly
- Ensures accurate application completion and establishes new utility accounts
- Enter customer data and transaction details into the billing and service system
- Generate service deposit refund reports
- Investigate and resolve customer complaints regarding utility service
- Initiates work orders with the Utilities Division relating to utility services
- Answer the telephone in a courteous manner and greet guests with a professional attitude and provide the required assistance
- Prepare and send customer correspondence, such as notices
- Notify customers when an account becomes delinquent
- Create and maintain various spreadsheets and prepare reports from the same
- Create and maintain paper and electronic filing and logging systems for various records and data including forms, reports, receipts, and records and administer follow-up procedures
- Assist in the creation and maintenance of Village/department Policy and Procedure Manuals
- Assist in compiling the division’s office supply requests
- Maintain a professional lobby appearance
- Assist supervisor with special projects and assist as directed in related tasks.
Requirements and Qualifications
- High School Diploma or GED. Supplemental college-level courses in accounting are preferred, but not required.
- A minimum of one (1) year of professional data entry, general office experience, and customer service experience is required.
- Minimum one (1) year of financial experience, including cash handling and account maintenance.
- Must possess a valid Florida driver’s license upon hire and maintain throughout the length of employment with the Village of Indiantown.
- Previous local government experience is highly preferred, but not required.
- Fluency in Spanish is highly preferred, but not required.
Application Process
Interested persons should submit a signed employment application located at the bottom of this page to jnorris [at] indiantownfl.gov (jnorris[at]indiantownfl[dot]gov).
Indiantown Village is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, marital status, family status, or sexual orientation in employment or the provision of services.